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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
MSRP: $16.95
Your Price: $11.53
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Manufacturer: McGraw-Hill
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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Features

ISBN13: 9780071446525
Condition: NEW
Notes: Brand New from Publisher. No Remainder Mark.
 

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Additional Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Information

Everyone knows how to tell granddad that he should no longer drive his car.

Others have broken rules, missed deadlines, failed to live up to the issue. Or they do, but do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent improvements in measurable performance.
Accountability suffers and new problems spring up.

 

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